Refund policy

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Our mission at OOFOS is to make yOO feel better! If you aren't satisfied with your OOFOS purchase (whether purchased on Oofos.com, at an OOFOS event, an OOFOS mall kiosk or from our Meta stores on Facebook or Instagram), we will gladly accept a return or exchange up to 30 days from the delivery date of your order. There is no return fee, unless specified below. 

IF PURCHASED AT OOFOS.COM:
Items marked as “Final” Sale are not eligible for returns or exchanges. Items marked as Sale are eligible for returns and exchanges.
Apparel items such as clothing and hats must be unworn and unwashed, with hang tags attached. They must be in the original received condition in order to qualify for a refund or exchange.
Gift cards cannot be returned or exchanged.
If all items for a 'Try Before You Buy' order are returned, a $15 restocking fee will be charged per order.
OOFOS partners with Happy Returns with many convenient drop off locations.

Simply bring your product in original packaging to a Happy Returns location, scan the QR code, and your return and refund will process immediately.
Once your return has been sent back and processed by our team, you will receive an email notification with confirmation of your refund or new exchange order.
All refunds will be processed to the original form of payment used for purchase.
If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your request is approved.
1- and 2-day shipping charges are non-refundable unless delayed by the carrier.
Returns cannot be mailed to our warehouse without prior approval through the returns process outlined below. OOFOS is not responsible for any shipping charges or lost items that occur as a result of customers not following these OOFOS return procedures.
OOFOS is not responsible for any non-OOFOS merchandise returned to our facility
OOFOS products purchased online from EBAY, TEMU, Poshmark, ThredUp, or other unauthorized third-party sellers are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on such sites.
OOFOS products purchased from an OOFOS-authorized store or authorized Amazon reseller should be returned to the location they were purchased. If you are unable to do so, we will gladly evaluate possible exchange options for a pair of the same value as verified by proof of purchase from an OOFOS-authorized seller. To qualify for an exchange, the shoes must be clean and free of wear as determined by our team. We are not able to offer refunds for items not purchased directly from OOFOS.com
HOW TO START YOUR RETURN OR EXCHANGE FOR YOUR OOFOS.COM ORDER:
Looking to start a return or exchange?  Just visit oofos.com/return to start your return and please don't hesitate to reach out to us if you have any further questions: 

Enter your OOFOS.com order number. This number will be seven digits long and can be found in any of your order emails, or on the packing slip included in your shipment.
Enter the email used to place the order on OOFOS.com, or phone number entered at checkout, or the zip code to which the order was shipped.
Select the item you would like to ship back to us. Item unable to be selected? It’s possible the return window has ended or there may be a return in progress for your item already. If you believe this is an error please contact our Customer Care team for personal assistance.
Select your exchange item or opt for a refund back to the card used for purchase.
If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference when your order is processed. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your exchange is processed. 
Select return shipment method. To return via mail, select the Box and Ship It method to create a prepaid return shipping label and packing slip to print, package, and drop off at the carrier location for return shipping. To return package-free at a return bar, select Drop Off at a Happy Returns Location to generate your QR code to return in person at any Happy Returns location. 
Review your information to confirm your returning items, shipping address, contact information, and payment information as applicable. Read and accept terms listed, then click the Submit Return button to send your Return Request to our team.
If your return request is approved automatically, you will see a return status page with information on next steps to return your original order and continue the remainder of the returns process. If your return has an item or detail that requires a quick check from our team, we will follow up with approval or next steps as soon as we get a chance to review it.
Return your items through the method chosen in the returns process described above. If you need to make an adjustment to your return method, you must contact our team prior to dropping off your return.
Your return or exchange will be completed by our team as soon as your RMA has been processed. Once complete, you’ll receive an email with details of your refund or new order.